Eve Medical Center – United Arab Emirates

At Eve Medical Center, we are fully committed to protecting the privacy and security of our patients, visitors, and online users. This Privacy Policy Eve Medical explains what information we collect, how we use it, and your options when interacting with our digital platforms — including Snapchat ads, social media campaigns, and our website.

Understanding your rights in relation to your personal data is crucial. In the United Arab Emirates, patients have specific rights concerning their medical information. These rights include access to their data, correction of any inaccuracies, and the ability to withdraw consent for data processing at any time. For instance, if you provided us with outdated contact details, you have the right to request that we update this information to reflect your current situation, thereby ensuring that you receive timely communications related to your healthcare.

Important Note

This Privacy Policy applies to all personally identifiable information that you provide to us when using our online services, submitting inquiries, or booking medical appointments through Eve Medical Center’s official channels, including Snapchat advertisements and lead forms.

If any content in this Privacy Policy conflicts with UAE Laws, Regulations, or Government Directives, the local laws shall always prevail.

Moreover, understanding how we handle your medical information is equally important. For example, if you inquire about a specific treatment, we may ask for details regarding your previous medical history to provide a tailored response. This is a standard practice that helps our healthcare professionals understand your needs better. We assure you that any information shared will be handled with the highest level of confidentiality and used solely for the purpose of your care.

In addition to the information we collect, we also recognize the importance of transparency about how this information is utilized. For instance, if you interact with our website, data related to your usage can help us improve user experience by determining which pages are most visited and ensuring that our content meets your needs. By analyzing this data, we can enhance our services, making them more user-friendly and efficient.

Information We Collect

We may collect the following information when you engage with our Snapchat ads, website, or other online platforms:

  • Contact Information: Name, email address, mobile number, and location.
  • Medical Information: Details related to your inquiry, treatment interest, or medical history (only when voluntarily shared).
  • Device & Technical Data: IP address, browser type, operating system, and general device details.
  • Usage Information: Pages viewed, time spent, links clicked, and campaign engagement.

We may combine this data with information you have previously provided to us to ensure personalized service and accurate follow-up.

Cookies and Tracking

Our digital platforms may use cookies and tracking tools to enhance your browsing experience, measure campaign performance, and improve ad relevance. These cookies do not store sensitive medical information and can be disabled through your browser settings.

Cookies, while often seen as a technical aspect, play a significant role in personalizing your experience. For example, if you repeatedly visit a specific section of our website, cookies enable us to remember your preferences, making future visits smoother and more relevant. We also employ analytical cookies to track how well our campaigns perform, allowing us to refine our marketing strategies and provide you with more tailored content.

Information from Third-Party Services

If you access our services or ads through Snapchat, Meta (Facebook/Instagram), Google, or other third-party platforms, we may receive limited information such as engagement metrics, leads, or ad interaction details.

When you engage with platforms like Snapchat or Google, it’s vital to understand that these platforms have their own data collection practices. For instance, when you fill out a form through Snapchat ads, they may collect data on your interaction with the ad, which helps us understand the effectiveness of our marketing strategies. We ensure that any information obtained through these platforms is utilized in accordance with their privacy policies, and we work diligently to protect your data.

We also comply with each platform’s privacy standards to ensure your data is handled safely and transparently.

Use of Information

We use the information collected to:

  • Contact you regarding your inquiry or appointment request.
  • Provide and improve our medical services.
  • Send updates, offers, and health-related information (with your consent).
  • Analyze campaign performance and enhance customer experience.
  • Ensure compliance with UAE health and data protection regulations.

We do not sell, share, or lease your personal data to third parties for marketing purposes.

Payment and Security

All payment transactions (if applicable) are processed securely. Eve Medical Center does not store or share credit/debit card details with any third party. We implement strict data protection measures through secure servers and encryption protocols.

However, while we strive to protect your data, no online transmission can be guaranteed to be completely secure.

Links to External Websites

Our website or ads may include links to third-party websites. Eve Medical Center is not responsible for their privacy practices. We encourage you to review their respective privacy policies when sharing personal information.

In terms of payment security, we implement advanced encryption technologies to protect sensitive information during transactions. You can be assured that if you choose to make any payments online, your financial details are secured and will not be compromised. Furthermore, we provide a detailed explanation of our billing practices, so you understand every aspect of the charges related to your healthcare services.

It’s important to clarify that our commitment extends beyond just compliance. For example, we regularly review our practices to ensure we align with evolving UAE health regulations, which helps us maintain trust with our patients. This proactive approach allows us to continually improve our services and safeguard your information in an ever-changing digital landscape.

Policy Updates

This Privacy Policy may be updated periodically to align with new regulations or improvements in our practices. All changes will take effect immediately upon being published on our official website or digital platforms.

While our website may link to third-party sites, we carefully select these partners to ensure they uphold similar privacy standards. If you access a partner site through our links, we recommend reviewing their privacy policies to understand their data handling practices. This understanding empowers you to make informed decisions about your online interactions.

As we update this Privacy Policy, we commit to notifying our users transparently about any changes made. For example, if new regulations necessitate a shift in how we process your personal data, we will communicate these changes through our website and direct notifications to ensure you remain informed.

Final Notes on Your Privacy Policy Eve Medical

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact us at:

We encourage you to reach out to us with any questions or concerns regarding our Privacy Policy. Our team is dedicated to addressing your inquiries promptly. For example, if you have concerns about how your information is used or wish to request any changes, we will work with you to ensure your requests are met efficiently. Your awareness and understanding are vital to us, and we are here to support you.

For instance, if you have specific questions regarding the types of medical information we collect or how we manage your data, we welcome the opportunity to discuss this with you.

📧 info@evemedicals.com
📞 06 749 8042
🌐 www. evemedicals.com